Fulfillment Policy

SuiteFinder Fulfillment Policy

Immediate Access to Platform Features

Once a payment is successfully processed, customers gain instant access to the full suite of platform features. This includes tools for managing leads, accessing marketing resources, and utilizing our salon suite directories. For independent beauty professionals, this means they can begin exploring available salon suites right away, while salon suite operators can immediately start receiving leads.

Delivery of Leads

For salon suite operators and franchise partners, leads generated through SuiteFinder are accessible immediately after payment confirmation. These leads are carefully matched based on market needs to ensure they are of high quality and relevance. Salon suite perators can use these leads to begin scheduling tours or consultations without delay.

Marketing Service Timelines

Marketing services offered by SuiteFinder will begin within 1–3 business days following payment confirmation. These services include promoting salon suite availability, brand awareness campaigns, and enhancing visibility within target markets. SuiteFinder ensures prompt commencement to help operators and franchise partners achieve their growth goals efficiently.

Refund Policy

Platform Access

Due to the immediate nature of access to SuiteFinder’s platform features upon payment, subscription fees are non-refundable once payment is processed.

Leads and Marketing Services
  • Leads: Refunds are not provided for leads delivered to salon suite owners. If leads are found to be invalid or unresponsive, SuiteFinder encourages operators to reach out to our support team for potential lead replacement or resolution on a case-by-case basis.
  • Marketing Services: If a customer is dissatisfied with marketing services, they may request an evaluation from our support team within 7 days of service activation. SuiteFinder will assess the request and provide adjustments or credits at its sole discretion.
Marketing Service Timelines

Marketing services offered by SuiteFinder will begin within 1–3 business days following payment confirmation. These services include promoting salon suite availability, brand awareness campaigns, and enhancing visibility within target markets. SuiteFinder ensures prompt commencement to help operators and franchise partners achieve their growth goals efficiently.

Customer Support

SuiteFinder is committed to providing exceptional support to ensure a seamless experience on our platform.

  • Contact Methods: For any inquiries or issues, please reach out to our support team at support@suitefinder.com.
  • Availability: Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within one (1) business day.